Rush Alert Contacts — Tips

Rush Alert Contacts — Tips & Tricks

What this screen is for. Manage the list of people texted when a field tech sends a Rush request.

What you do here

• Open this screen from Settings via the Open Rush Alert Contacts button (admins only).
• Type Name and Phone in the top boxes to add a new contact.
• Click Add to save the new contact; confirm you see "Added."
• Enter phone in any normal format; it's stored as +1XXXXXXXXXX.
• Edit a row's Name, Phone, or Active tick box to update a contact.
• Click Save on that row after any edit to confirm "saved."
• Untick Active and Save to stop someone's texts instead of deleting.
• Turn on Text alert on Rush requests in Settings for this list to actually work.

Watch out

• Adding contacts does nothing until Text alert on Rush requests is switched to Yes on Settings.
• This list has no effect on Slack alerts, which go to the logistics channel instead.
• Edits are not saved automatically; forgetting to click Save on a row loses changes.
• There is no delete; only untick Active, since inactive rows stay for alert history.