Rush Alert Contacts
Rush Alert Contacts
This is the list of people who get a text message when a field tech sends a Rush request from the handheld. Get to it from the Settings screen — the Open Rush Alert Contacts button. Admins only. ← Settings at the top takes you back.
How the alert actually works
When a tech sends a Rush request, IM2 creates the Rush Requirements Order first and only then tries to tell anyone. Two separate alerts, controlled on Settings:
- Slack alert on Rush requests — posts a message to the logistics Slack channel, with a link straight to the Purchasing Workbench filtered to Rush. This has nothing to do with this contact list.
- Text alert on Rush requests — texts every active contact on this page. It ships No, so until an admin turns it on, this list is not used at all.
The message reads like: RUSH RO 799013 — Smith residence — 3 lines — vendor: Elliott — from Mike Ledet.
An alert never holds up or cancels a Rush request. If Slack or the texting service is down, the Rush order still exists and still shows on the Purchasing Workbench — you just won't get pinged. Never treat a text as proof the request went through; the Workbench is the truth.
Adding someone
- Type the Name and Phone in the boxes at the top.
- Click Add. You'll see Added. and the list reloads.
Type the phone any normal way — 504-555-1212, (504) 555 1212, 15045551212. It is stored as +15045551212. Anything that isn't a 10-digit US number (or 11 starting with 1) is refused with a plain message.
Changing or switching someone off
Each row has editable Name and Phone boxes and an Active tick box. Change what you need and click Save on that row — you'll see saved.
There is no delete. Untick Active and save instead: the person stops getting texts, but old alert history still reads sensibly. Inactive rows show greyed out and sort to the bottom.
Common mistakes
- Adding contacts and expecting texts, while Text alert on Rush requests is still No on Settings. Both are needed.
- Assuming this list controls the Slack alert. It doesn't — Slack goes to the channel.
- Editing a row and not clicking its Save button. Nothing here saves by itself.
- Putting a landline or an office main line here. These are text messages only.