Issues to Resolve — One RO, All, Unattached — Tips

Issues to Resolve — One RO, All, Unattached — Tips & Tricks

What this screen is for. Lets operators review and clear RO import issues, one order, all orders, or unattached, from a single working list.

What you do here

• Pick a list: one RO, All, or Unattached, then use the status and type chips to narrow it.
• Search by title, SKU, source reference or detail text, then click Apply.
• Work rows oldest first; watch the Age column, which turns red at 7+ days.
• Click Resolve or Ignore on a row, answering any question it asks (e.g. SKU or quantity).
• Add an optional short note when resolving or ignoring; it is saved to history.
• For non-inventory lines, choose Resolve, Use Surplus, or Leave Non-Inv as appropriate.
• Click Detail to expand the long explanation, or Order to open that RO.
• Tick boxes and use Resolve selected or Ignore selected for simple note-only issue types.
• Click a column heading to sort the list; click again to reverse the order.

Watch out

• Don't bulk-resolve SKU not in QB or no qty issues; bulk can't supply a SKU or quantity, so it errors and skips the row.
• Ignoring a SKU not in QB makes it a permanent non-inventory line; add the item first if it's really stock.
• No qty or SKU-with-no-quantity lines have no Ignore option; a quantity greater than zero must be entered.
• The N open badge counts the whole system, not just the list in front of you; check the All chip if rows seem missing.